24/7 Dedicated Client Support

24/7 Dedicated Client Support

Ascot Services provides 24/7 facilities management, engineering and reactive maintenance services throughout the UK. Our knowledge and expertise, aligned with our total commitment to our clients, means that the 24-hour services we deliver are focused on providing a solution-driven response as opposed to mobilising the most local engineer purely to achieve an SLA.

Our passion and drive enables us to deliver an unrivalled service to our clients. We have and continue to invest heavily in our systems, staff and resources to give you the best possible experience with Ascot Services.

Our clients have access to our Computer Aided Facilities Management (CAFM) system, where they can add new reactive tasks, and track updates through to completion and close out. The system is configured to provide automated updates and reports based on each client’s specific requirements and service agreements.

Our experienced mobile engineers are supported by a network of specialist supply chain partners to ensure we have the correct expertise available when and where you need it.

Transparency in our service delivery, together with our passion and commitment, enables us to provide a service delivery that you can’t find anywhere else.

Our experienced, friendly Support Team – including Qualified Engineers, Coordinators, Administrators and Management – are available via our Service Desk 24/7, and can conduct services on your behalf such as:

  • Maintenance scheduling
  • Emergency call-out requests
  • Engineering support and advice
  • Remote Site Monitoring
  • Live Data Streaming
  • Updating client iPortal systems

We’re here for your peace of mind – our office-based team are experts in providing engineering support at any time of the day or night, and you’re guaranteed an immediate response and an efficient solution tailored to your individual circumstances. With Ascot Services, support is just a phone call away.

Facilities Management

Whatever the unique requirements of your sites, we can expertly manage your equipment to ensure your site is performing well against your specific goals and objectives at all times. Read more about facilities management here

Planned Preventative Maintenance

We believe in “Continual Improvement through Innovation” – one of the many ways Ascot Services achieves continual development is through Planned Preventative Maintenance, which ensures your equipment is fully optimised throughout its lifecycle.

Engineering Services

Whether you require the installation of a complex HVAC system or water and heating system maintenance, we have the expertise to ensure all your engineering needs are not just met but exceeded. Find out more about our engineering services

If you would like further information or have an enquiry you would like to discuss, please get in touch

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Reactive Response (Burst Pipe)

“Thank you all for a great response, temporary repair and follow up this morning”

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Reactive Response (Water Leak)

“Hi, Many thanks for the update. An excellent and prompt response to the whole emergency situation.”

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Construction Project

“It’s been a completely different approach from our previous partners and a much more enjoyable one. Here’s to a successful build and hopefully plenty more”

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Office Move

“I would like to say that I would have been unable to complete this move without your support”

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Reactive Response (Air Conditioning/Comms Room)

“If only the other 99% of our suppliers was this fast, useful and helpful!”

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Reactive Response (Powercut)

“Great service…thank you very much and thank you to the engineer for his willingness to stay over. Not an easy conversation I imagine at this time of year (Christmas).”

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Reactive Response (Air Conditioning)

“I just wanted to let you know how great the lady on the service desk has been over the Christmas period with the problems we have been having with our air con and hoped you could pass on our thanks…all the managers have praised her response to their calls and although the problem has been ongoing she has managed to get people out, keep us informed and keep us both warm and cold as needed! Big Thank You to her”

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QHSE Audit

“…really impressed with your engineer’s general attitude and his willingness to take guidance during the recent H&S audit. …also impressed with Ascot’s report received after the audit confirming the closing out of the audit actions”

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Office Refurbishment

“…fantastic- both the physical site and the human side of preparing everyone for the move. Many congratulations to all involved. It really is finally the building our fantastic people deserve and I’m sure we will see many different benefits.”

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